frequently asked questions

Elegance Salon Spa Points - For every $25 spend on services and products guests receive $1.00 in reward points. Redeemable on service only.

Give a "gift" of rejuvenation.. Gift certificates are available for any Salon or Day Spa services at any domination, and at any dollar amount. We may personalize your gift as you request.

Note: RMT receipts can not be issued from services paid for by a gift certificate or card.


Gratuity and taxes- are not included in our service, package prices or gift certificates. For those wishing to show appreciation, gratuity envelopes are available at our reception desk.


Aveda' by Mail - All Aveda products are available by mail order to anywhere in Canada. Simply call customer care to assist your needs. Visa and Mastercard accepted, additional shipping and handling fees may apply.


Parking - Limited on site parking. Wheelchair accessibility at front of building. Additional meter parking available on Athol Street as well at the municipality parking lot at Colbourne St. and Green St. (south west of Athol St.) 50 cent per hour (free on Saturdays).


Scheduling - When reserving multiple salon and/or spa services we require a major credit card. To ensure your desired date and time, it is recommended that you make your next reservation prior to leaving. Confirmation calls are made 48 hours prior to your appointment date as a courtesy reminder to ensure your reservation.


Cancellation Policy - As a courtesy to our staff and scheduling, we respectfully request a minimum of 24 hours notice when cancelling your scheduled reservation in order to avoid late cancellation fees. When a reserved spa and/or salon service results in a no show, our penalty policy will be applied.

Punctuality - To ensure our timely service schedule to all our guests, we recommend that you check-in 10 minutes prior to your appointment time, to allow for check in procedures. Lateness may result in service changes to allow us to accommodate our timed scheduling for the day.


What to wear? Creative Up Styling services, we suggest that you wear a button up shirt, to avoid pulling anything over your head. If receiving chemical services avoid wearing turtle necks. Smocks are provided for your comfort and to ensure no damage to clothing.

How long does your hair have to be for waxing services? Minimum 1/4"


Any further questions please feel free to give us a call.


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